The Virtual Summit

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OffCenterInsight.Greg-Levin  Greg Levin, Renowned Contact Center Expert, Author and Humorist,
Greg Levin, Founder of Off Center, is one of the most refreshing voices in the customer care industry. He has been researching, reporting on and bringing humor to contact center management and customer care since 1994 – first with the International Customer Management Institute (ICMI), and now as an independent writer, speaker and rabble rouser.

Greg offers a wide range of valuable and compelling resources and services – all aimed at educating, empowering and entertaining contact center professionals worldwide. Most notable is his popular “Off Center” blog and his critically acclaimed book, Full Contact: Contact Center Practices and Strategies that Make an Impact. Greg loves to talk just as much as he writes, and his captivating keynote speeches and other presentations are always a big hit with audiences.

Recently Greg was ranked #3 on the list of the 100 most influential people tweeting about customer service today. To learn more about Greg and what he brings to the table, go to: