The Virtual Summit

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Your Briefcase

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Why "Good to Great: Make Your Contact Center Your Biggest Asset" should be #1 on your list of must-attend events.


In this two-day virtual conference, you’ll learn the tools, solutions and best practices that will turn your contact center into your most powerful competitive advantage.

  • Learn how to future-proof your contact center. Be ready for whatever changes come your way – fluctuations in demand, new products or marketing initiatives, marketplace developments, anything.
  • Discover the industry best practices that produce engaged and empowered agents, delight customers, and improve business results.
  • Find out how to meet changing customer demands in a multi-channel world and ensure a consistent quality experience across all channels – effortlessly!
  • Learn WFO best practices that will optimize your operations – agent scheduling, training, quality monitoring and more – to boost productivity and increase sales.
  • And more! All without taking time away from your job or even leaving your office.

Who should attend?
Contact center managers and directors, QM and WFM managers, top executives and corporate management – anyone who understands that the future of your organization is determined by how well you serve your customers and is charged with meeting their needs.